Terms & Conditions
Guidelines for using our therapy and counselling services
Last Updated: January 2025
Introduction
Welcome to Mantrana. By accessing or using our therapy and counselling services, you agree to be bound by these Terms and Conditions. Please read them carefully before booking a session or using our services. If you do not agree with any part of these terms, please do not use our services.
Services Provided
Mantrana offers professional psychotherapy, counselling, and behavioral therapy services conducted by Mohana Rupa Nekkanti, a licensed psychotherapist and behavioral specialist. Our services include:
- •Individual therapy sessions
- •Couples and relationship counselling
- •Behavioral modification programs
- •Life coaching and personal development
- •Online and in-person consultations
Client Responsibilities
Accurate Information
You agree to provide accurate, complete, and current information about yourself during the intake process and throughout your therapy journey. Misleading or false information may impact the effectiveness of therapy.
Active Participation
Therapy is a collaborative process that requires your active participation, honesty, and commitment to the therapeutic goals. Your progress depends significantly on your engagement and willingness to implement suggested strategies.
Respectful Conduct
You agree to treat the therapist and staff with respect and professionalism. Any form of harassment, threatening behavior, or abuse will result in immediate termination of services.
Appointment Booking and Attendance
Scheduling
Appointments can be scheduled through our website, email, or phone. You will receive a confirmation email with the date, time, and session details (online link or location).
Cancellation Policy
If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Cancellations made with less than 24 hours notice may be subject to a cancellation fee. No-shows will be charged the full session fee.
Late Arrivals
If you arrive late for a session, the session will end at the scheduled time and you will be charged for the full session. Please plan accordingly to arrive on time.
Payment Terms
- •Payment is due at the time of booking or before the scheduled session
- •We accept various payment methods including credit/debit cards, UPI, and bank transfers
- •Session packages must be paid in full at the time of purchase
- •Package sessions are valid for 6 months from the date of purchase
- •Pricing is subject to change, but booked sessions honor the price at the time of booking
Confidentiality
All information shared during therapy sessions is strictly confidential and protected under professional ethical guidelines. However, confidentiality has certain legal limits:
- •When there is a risk of harm to yourself or others
- •When required by law or court order
- •In cases of suspected child or elder abuse
- •When you provide written consent to share information
Limitations and Disclaimers
Not Emergency Services
Our services are not intended for emergency mental health situations. If you are experiencing a crisis, please contact emergency services (dial 112), visit your nearest emergency room, or call a crisis helpline immediately.
No Guarantees
While we are committed to providing high-quality therapy services, we cannot guarantee specific outcomes or results. Therapy is a collaborative process, and results vary based on individual circumstances and commitment.
Professional Relationship
The relationship between client and therapist is professional in nature. Any requests for relationships outside of therapy (social, business, or romantic) are inappropriate and will result in termination of services.
Termination of Services
Either party may terminate the therapeutic relationship at any time. However, we encourage discussing any concerns before termination. Services may be terminated by Mantrana in the following circumstances:
- •Non-payment of fees or repeated cancellations
- •Inappropriate or threatening behavior
- •When therapy is not beneficial or appropriate for your needs
- •Conflict of interest or ethical concerns
Intellectual Property
All content, materials, and resources provided during therapy sessions or through our website are the intellectual property of Mantrana and Mohana Rupa Nekkanti. You may not reproduce, distribute, or share these materials without explicit written permission.
Liability Limitation
To the fullest extent permitted by law, Mantrana and Mohana Rupa Nekkanti shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or inability to use our services.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in the applicable jurisdiction.
Questions About These Terms?
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: info@mantrana.in
Phone: Available upon request