Privacy Policy
Your privacy and confidentiality are our top priorities
Last Updated: January 2025
Introduction
At Mantrana, we are deeply committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our therapy and counselling services.
Information We Collect
Personal Information
When you book a session or create an account, we collect personal information such as your name, email address, phone number, and other contact details necessary to provide our services.
Health Information
During therapy sessions, we may collect sensitive health information including your mental health history, current concerns, and treatment progress. This information is handled with the highest level of confidentiality and is protected under professional ethical guidelines.
Technical Information
We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages visited. This helps us improve our website and services.
How We Use Your Information
- •To provide therapy and counselling services tailored to your needs
- •To schedule and manage appointments and communicate with you
- •To process payments and maintain billing records
- •To improve our services and develop new therapeutic approaches
- •To comply with legal and professional obligations
Confidentiality and Data Security
We implement robust security measures to protect your personal and health information, including:
- •Encrypted storage and transmission of sensitive data
- •Secure video conferencing platforms for online sessions
- •Limited access to your information on a need-to-know basis
- •Regular security audits and updates to our systems
Information Sharing
We maintain strict confidentiality and do not share your personal or health information with third parties, except in the following limited circumstances:
- •With your explicit written consent
- •When required by law or legal proceedings
- •To prevent imminent harm to you or others
- •With trusted service providers who assist in delivering our services (under strict confidentiality agreements)
Your Rights
You have the following rights regarding your personal information:
- •Access and review your personal and health information
- •Request corrections to inaccurate or incomplete information
- •Request deletion of your information (subject to legal and professional retention requirements)
- •Withdraw consent for certain uses of your data
Data Retention
We retain your personal and health information for as long as necessary to provide services and comply with legal, professional, and regulatory requirements. Clinical records are typically maintained for a minimum period as required by law and professional standards.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Email: privacy@mantrana.in
Phone: Available upon request